Categories: Tech & Society

Customer Orders iPod, Flipkart Delivers Two Stones Instead

This is crazy! A Twitter user, who shopped on Flipkart, tweeted today that his sister ordered for an iPod on Flipkart and got a couple of stones instead.

 


Flipkart has promptly followed up with this and has assured a replacement.

Now, here is where my worries start. I don’t know what is the exact case but I have a feeling folks at Flipkart will never ship stones from their warehouse. Next, comes courier delivery guys. In case of Flipkart, this also is taken care of Flipkart but then you never know.

The reason I am worried is that there are so many smaller ecommerce startups and if such cases are fabricated (I am not talking about this particular case) then smaller startups will have a real tough time.

In legal terms, Flipkart can’t really do anything right now. Why? Because they cannot legally assure that the right item was actually delivered to the customer. Yes, the item must have been shipped out from the warehouse and details entered, but whether the same item reached the customer cannot be confirmed.

I feel what e-commerce companies can now do is maybe ask the customer to open the package in front of them and then maybe click a photo or sign a document. Maybe companies can also keep RFID tags on the product inside so that they can track the shipment better.

Anyways, in this particular case, Flipkart has assured a replacement. We’ll see what happens next.

What do you think about this?

Prateek Panda

Prateek is the Founder of TheTechPanda. He's passionate about technology startups and entrepreneurship and enjoys speaking to new founders every day. Prateek has also been consistently regarded as one of the top marketing experts in the region.

View Comments

Recent Posts

91.55% of Indian finance websites fail accessibility standards

As digital transformation accelerates, ensuring accessibility remains crucial for millions of Indians with disabilities. Addressing…

8 hours ago

Is AI Hitting a Plateau? The Scaling Debate OpenAI Prefers to Avoid

I think OpenAI is not being honest about the diminishing returns of scaling AI with…

1 day ago

PayalGaming becomes India’s first female gamer to win an international award

S8UL Esports, the Indian esports and gaming content organisation, won the ‘Mobile Organisation of the…

1 day ago

Funding alert: Tech startups that raked in moolah this month

The Tech Panda takes a look at recent funding events in the tech ecosystem, seeking…

2 days ago

Colgate launches AI-powered personalized dental screenings

Colgate-Palmolive (India) Limited, the oral care brand, launched its Oral Health Movement. The AI-enabled initiative…

2 days ago

The role of ASR in voice bots: Revolutionizing customer interaction through real-time recognition

This fast-paced business world belongs to the forward thinking organisations that prioritise innovation and fully…

3 days ago